Tata Communications, a global digital enabler, has acquired Kaleyra, Inc successfully.
On June 28, 2023, Tata Communications agreed to buy Kaleyra, Inc. The acquisition is complete after receiving approval from Kaleyra’s shareholders, regulatory nods, and meeting standard closing requirements. Tata Communications Limited paid around $100 million in cash and took on all of Kaleyra’s debt as part of the deal. As a result, Kaleyra, Inc. and its subsidiaries are now wholly owned by Tata Communications Limited.
The merger of Tata Communications’ customer engagement solutions with Kaleyra’s expertise in technology, engineering, and research & development will boost the expansion of global businesses. This partnership will enable highly customized and intelligent customer interactions, driving growth.
“In today’s hyper-connected world, customer success and loyalty are pivotal to enterprise growth across industries and geographies,” said A.S. Lakshminarayanan, MD and CEO of Tata Communications. “We at Tata Communications are committed to revolutionize how businesses engage with customers, leveraging a digital fabric to harness data insights for delivering seamless, secure, smart and impactful customer interactions. We’re thrilled to welcome Kaleyra in this journey, as together we pave the way for the future of customer experience!”
Mysore Madhusudhan, Executive Vice President, Collaboration and Connected Solutions at Tata Communications, added, “In this digital age, businesses require multi-channel customer engagement solutions built for intuitive, intelligent and automated interactions. Together, Tata Communications and Kaleyra form a powerful combination, poised to shape the customer engagement platforms of tomorrow.”
Mauro Carobene, Head of Customer Interaction Suite, Tata Communications, commented, “Together, Kaleyra and Tata Communications stand on the brink of a new era, powered by the world-class communications capabilities of Kaleyra.io platform and a determination to drive the future of communications via our intelligent suite of customer interaction solutions. Our joint aspirations are massive, not only in terms of growth but also in expanding our portfolio that drives value for our customers.”
Dr Avi Katz, Founding Managing Partner of GigCapital Global, said: “As the Chairman of the Board of Directors of Kaleyra since inception in November 2019 by way of combination with GigCapital1, Inc., I am delighted to see this outcome for the Kaleyra team and its stakeholders. This acquisition reflects a global recognition of the leadership of Kaleyra in the CPaaS industry, fruits of hard work of the entire Kalyera team for the last four years and excellent relationship with Tata Communications.”