Bandhan Bank has partnered with Salesforce to accelerate its digital transformation in corporate lending and home loan sectors. Salesforce, which leverages artificial intelligence for customer relationship management, will help the bank enhance its loan origination systems in these areas. Corporate and home loans comprise approximately 47% of the bank’s loan assets, valued at Rs 1.32 lakh crore.
“This will help us reduce cost by 20% and improve efficiency by about 20%,” bank executive director Ratan Kumar Kesh said.
After transitioning to a new core banking system in October 2023, Bandhan Bank has fast-tracked its digital transformation, focusing on product innovation. By implementing Salesforce’s solutions for home and commercial loans, the bank has streamlined the entire loan process—from customer onboarding and credit evaluation to approval, disbursal, and servicing, according to the bank.
“Let’s accept AI in a positive way instead of resisting it. People need re-skilling to fit themselves in the era of AI,” said Arundhati Bhattacharya, president & chief executive officer at Salesforce, South Asia.
Salesforce and Bandhan Bank officially revealed their partnership at an event in New Town, a satellite city near Kolkata.
