Polo Hotels and Resorts, a leading luxury hospitality firm based in Northeast India, has introduced a refreshed brand identity that emphasizes curated, destination-specific experiences for travellers seeking immersive, story-driven stays. With this move, the group strengthens its positioning in the premium hospitality and experiential travel segment.
In a press statement, the company clarifies that it has not shifted its direction; instead, it has refined its long-standing philosophy that the best hotel experiences remain deeply connected to the destinations they occupy. Moreover, the relaunch reinforces the brand’s commitment to location-led storytelling and authentic travel experiences.
Furthermore, the initiative rolls out a comprehensive, property-specific experiences programme across Polo Towers Shillong, Polo Resort Cherrapunji, Polo Hotel Agartala, and Polo Floatel Kolkata. Each property delivers experiences shaped by local culture, geography, and seasonal variations, thereby enhancing the appeal of luxury travel in Northeast India.
At Polo Resort Cherrapunji, which overlooks the iconic Seven Sisters Falls in Sohra, the property curates immersive programmes that integrate the surrounding natural landscape into the guest experience. For instance, the resort offers floating breakfasts in the infinity pool, “Breakfast by the Falls” settings beside cascading waterfalls, traditional fishing activities, and curated “Seven Sisters Storytelling” dinners that feature seven-course menus paired with locally inspired cocktails. In addition, daytime experiences such as “Magical Picnic by the Falls” extend the offering, while guided excursions connect travellers to key attractions like Mawlynnong Village, Living Root Bridges, Nohkalikai Falls, Arwah Cave, and Kynrem Waterfall.
Meanwhile, Polo Towers Shillong builds on the dual identity of Shillong as both a hill station and an urban hub. The hotel offers signature experiences such as “Tring Tring,” an evening programme featuring live music from Friday to Sunday. Additionally, it provides curated access to local attractions, including Police Bazaar and seasonal highlights like the Cherry Blossom Festival. The property also serves as a gateway to Cherrapunji, which guests can reach through a scenic two-hour drive across Meghalaya.
In Agartala, Polo Hotel Agartala anchors its visitor experience in Tripura’s rich cultural and historical heritage. The hotel curates itineraries that include visits to Ujjayanta Palace, Neermahal, Tripureswari Temple, and Sipahijala Wildlife Sanctuary. Alongside cultural exploration, the property offers wellness-focused experiences such as hydra detox baths and salt, rose, and lavender soaks, as well as other sensory treatments. Moreover, dining at Three81 highlights regional culinary traditions, thereby enriching the overall guest journey.
In Kolkata, Polo Floatel, located on the Hooghly River, delivers a distinctive river-centric hospitality experience. Its signature “Nauka Ride” enables guests to explore the city from the water while enjoying curated picnic experiences and heritage views. Furthermore, the property integrates guided access to cultural hotspots such as Mullik Ghat Flower Market and Kumartuli, along with iconic landmarks including Victoria Memorial, Princep Ghat, Park Street, St Paul’s Cathedral, and the Acharya Jagadish Chandra Bose Indian Botanic Garden. As a result, the hotel offers a seamless blend of river-based and urban exploration.
“We have always believed that Northeast India is one of the most extraordinary regions on earth: its landscapes, its people, its cultures, its seasons. What we have done with this experience’s launch is simply give that belief a sharper voice. Every experience we offer at Polo is one that only that property, in that location, at that moment in the year, can offer. That is not a feature, that is the whole point,” says Deval Tibrewalla, Founder and CEO, Polo Hotels Group.
“The group’s approach is an antidote to the sameness that has characterised Indian hospitality’s growth phase. Polo’s model is built on geographic specificity experiences that could only happen here, services that reflect this land, and design that breathes with rather than against its surroundings,” adds Tibrewalla.
As demand for personalized and sustainable travel experiences rises, the brand’s focus on geographic authenticity, local storytelling, and curated hospitality positions it strongly within the evolving global tourism landscape. Consequently, Polo’s refreshed identity could significantly enhance Northeast India’s visibility as a premium travel destination while attracting discerning travellers worldwide.
