Listed software-as-a-service (SaaS) company Freshworks has raised its revenue growth forecast for the third straight quarter after reporting a 15% year-on-year rise in July–September revenue to $215.1 million. The company’s quarterly growth, which surpassed earlier projections, was driven by greater adoption of its AI solutions among enterprise clients.
Its GAAP loss narrowed sharply to $7.5 million, compared to $38.9 million in the same quarter last year. GAAP (Generally Accepted Accounting Principles) are standardized accounting guidelines used by companies to prepare financial statements.
For fiscal year 2025, It now expects revenue in the range of $833.1 million to $836.1 million, reflecting 16% growth. In July, the company had projected a 14–15% revenue rise.
“Freshworks once again exceeded our previously issued estimates across growth and profitability metrics,” said Dennis Woodside, CEO & President of the San Mateo, California-based firm. “Business leaders are realizing that AI belongs in the software their teams use every day. They choose Freshworks because our unified platform delivers real productivity gains, not more complexity strains. From intelligent automation across IT and HR to proactive AI-assisted customer support, Freshworks is helping businesses turn intelligence into impact, creating meaningful value for customers, employees, and shareholders.”
