Flipkart, a homegrown e-commerce platform, announced that it had entered the hospitality sector with the launch of a new hotel-booking feature — Flipkart Hotels — on its platform to bolster its offerings in the travel sector.
According to the platform, Flipkart Hotels will allow customers to book over 3 lakh domestic and international hotel rooms. Backed by Cleartrip’s API, Flipkart Hotels will benefit from Cleartrip’s deep understanding of travel customers and sectors.
“We are excited to launch Flipkart Hotels on the Flipkart app, which will provide access to affordable hotel stays convenient for the customers. Flipkart Flight is on a steady path of growth in the travel industry since we entered this space,” Adarsh Menon, Senior Vice President of Flipkart, said in a statement.
“With Flipkart Hotels, we are strengthening our commitment to provide a better experience and superior service to our customers across metros and beyond tiers. With our banking partner’s financial offerings, the customers will unlock great value in this segment and enhance Flipkart’s capabilities as a preferred one-stop shop for the travel booking needs of Indian customers,” Menon added.
Flipkart stated that with the launch of hotel services, it hopes to offer its customers a slew of affordable benefits, such as flexible travel and booking-related policies, easy EMI options, and so on, to make travel more affordable.
This new platform, available on the Flipkart app, is said to provide a hassle-free booking experience and timely communication via popular messaging apps.
Flipkart Hotels aims to improve its customer service and provide a better experience and attractive deals. A dedicated customer care center has been established to assist customers with user-related queries for their convenience and to provide a great experience.