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Canary raises $80 Mn Series D to expand AI-powered hotel management platform

Canary, a platform focused on hotel guest management, announced on Thursday that it has secured $80 million in Series D funding, with Brighton Park Capital leading the round.

Originally founded in 2018 by Harman Singh Narula and his childhood friend SJ Sawhney, the company aims to help hotels streamline and automate guest interactions. Since then, Canary has raised nearly $180 million in total funding, reflecting strong investor confidence in its long-term vision.

“Running a hotel is increasingly complex,” Singh Narula said. “Guest expectations are constantly evolving, and staffing shortages continue to strain operations. We felt the hotel market was underserved by technology and that modern solutions could help hoteliers elevate the guest experience, improve profitability, and operate more efficiently.” 

Singh Narula explained that Canary provides a comprehensive suite of products covering the entire guest journey—from booking to checkout. For example, the platform allows guests to check in via their mobile devices or contact the front desk through text messages. Moreover, he noted that the company is increasingly integrating AI into its services by leveraging a large language model (LLM) to deliver instant responses across voice, web, and text channels.

“The guest’s user experience is completely customized and branded for each hotel,” he continued. “So, as a guest, you may not know that Canary helped enable your travel experience. With that said, if you’ve stayed in hotels recently, odds are you’ve utilized Canary, as we now work with 20,000 hotels across 100-plus countries.” Companies that use Canary include the Rosewood Hotels, Marriott, Best Western, and Wyndham. 

However, Canary isn’t without competitors—according to PitchBook, other guest management software providers in the space include Cloudbeds and Revinate.

Furthermore, Singh Narula characterized the company’s fundraising approach as opportunistic.

“While we weren’t actively fundraising, the opportunity emerged to bring in the right partners with strong alignment on vision, values, and where we’re headed,” he said.

Other investors, including Y Combinator, Insight Partners, and Fidelity, participated in the round. 

Singh Narula said the company will use the capital to expand operations and hire additional employees.

“We see travel as one of the most powerful ways people connect with the world,” he said. “We believe Canary has an important role to play in making those experiences more personal, more memorable, and more meaningful.”

With this latest funding round, Canary plans to further enhance its AI-driven guest management solutions and expand its presence in the hospitality tech space. Despite facing competition from players like Cloudbeds and Revinate, the company’s comprehensive product suite and strategic fundraising efforts position it well for continued growth.

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BRL Editorhttps://businessreviewlive.com
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