In collaboration with Oracle, Wipro released the Wipro Tollway Transportation and Billing solution today to improve the commuter experience while increasing tollway authority profitability.
An integrated enterprise resource planning (ERP) system is the solution. Customer portals, commercial and operational back-office modules, financial systems, toll-tag accounts, and third-party payment gateways are all part of the platform.
From the move to cashless operations and predicted shifts in traffic patterns to operational inefficiencies and shifting customer expectations, tollway authorities face numerous problems posed by changing market dynamics. However, Wipro claims that by harnessing data-driven insights and maintaining a 360-degree view, tollway authority can improve customer experience across touchpoints.
“Today’s commuters expect everything to be digitized, and that tolling authorities will leverage technology to make their journey as smooth as possible. Our ‘Tollway Transportation & Billing’ solution supports multiple modes of payment and delivers a better overall commuter experience while helping authorities increase productivity of their customer care operations and optimize costs,” said Harish Dwarkanhalli president – applications and data, iDEAS, Wipro Limited.
The solution facilitates customer account management, transaction processing, grievance case management, transponder inventory management, and financial reconciliation and reporting for tollway authorities. As a result, authorities can improve operational efficiency and plug income leakages by streamlining these processes.
“Together, Wipro and Oracle are helping tollway authorities solve real-world problems and meet the demands of an increasingly dynamic commuter market. By leveraging Oracle Advertising and Customer Experience Cloud, Oracle Financials Cloud, and Oracle Utilities Customer Care and Billing, this solution helps tollway authorities scale-up effortlessly and further increase their return on investment,” said Keith Rajecki, VP-Oracle Public Sector, Education and Research.
Oracle has designated Wipro as a Modernized Oracle Partner Network (OPN) registered partner. Oracle Partner Network is a channel partner network that offers tools and advantages to value-added resellers, independent software providers, and other companies interested in working with Oracle. As a result, Indian IT businesses drive incremental market share gains across new business categories and digital transformation projects in various methods, including partnerships with global technology providers.