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Introducing The Boulevard: Gurugram’s Ultimate Culinary Destination by Galaxy Magnum Group

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New Delhi: Galaxy Magnum Group is set to revolutionize Gurugram’s social landscape with the launch of The Boulevard. Slated to open soon, The Boulevard will house a carefully curated collection of ten extraordinary restaurants, cafes, and bars, including acclaimed establishments led by celebrity chefs Vicky Ratnani and Kunal Kapur. This culinary line-up promises to be a gastronomic destination for the city’s food lovers. 

From a contemporary Indian flair to a lively European experience and from artisanal coffee to handcrafted cocktails, the venue’s diverse culinary offerings cater to the refined tastes of Gurugram’s palate. This dynamic venue effortlessly shifts from a relaxed daytime retreat to a bustling after-dark hotspot, ideally suited for every mood and occasion. 

“Gurugram has been craving a space that offers a diverse yet refined culinary experience,” said Pranav Poddar, Founder of The Boulevard & Director of Galaxy Magnum Group. “The Boulevard is our answer to that desire. With the invaluable support of Amanpreet Banga, F&B Leasing Consultant, we have created a destination that not only satisfies the taste buds but also elevates the overall recreational experience. It’s a place where people can come together, socialize, and indulge in the culinary world’s best.” 

In line with its commitment to innovation and excellence, The Boulevard will continually innovate its menu offerings, service delivery, and overall customer experience. This includes introducing seasonal menus, unique dining concepts, and cutting-edge technology for enhanced customer engagement. 

Located in the vibrant Golf Course Extension, The Boulevard is ideally situated to become the epicenter of Gurugram’s culinary scene. This dynamic neighborhood, known for its blend of commercial and residential spaces, provides the ideal backdrop for a destination that promises to captivate food enthusiasts and redefine the city’s dining landscape with its exceptional ambiance, cuisine, and service.

Edtech startup ODA Class raises $500,000 in funding

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BRL Editor
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Neeraj Kumar, finance head of ODA Class

Edtech startup ODA Class announced on Thursday that it has secured $500,000 in a Series B funding round.

According to a statement from the Bengaluru-based ODA Class, the company will strategically use the funds to boost digital marketing efforts, aiming to increase brand visibility and reach a wider audience.

This latest round brings ODA Class’s total capital raised to $12.75 million. Previously, the startup raised $9 million in 2021, $3 million in 2022, and $250,000 in 2023.

“The latest round of funding showcases that we are headed in the right direction with our plans to transform the edtech sector,” said Neeraj Kumar, finance head of ODA Class. “We are now well-positioned to enhance our technological capabilities and expand our product offerings. Our focus on AI integration and digital marketing will lead us towards achieving our goal of providing accessible and quality education to students across the country.” 

ODA Class is backed by investors such as Skywalker Education Technology (Singapore), Daituzi Education Technology, and Matrix Partners China.

The company plans to introduce AI-driven features in its mobile app to personalize and enhance the learning experience.

The startup reported a revenue of Rs 65.81 crore in FY24, an increase from Rs 63.76 crore in FY23 and Rs 26.90 crore in FY22.

Founded in 2019, ODA Class provides live online courses for grades 1 to 10. With educators from IITs and NITs, the platform has served over 25,000 long-term students and aims to enroll 100,000 students in 2024 while continuously improving its learning platform.

The Chapter to invest Rs 850-Cr in luxury villas

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BRL Editor
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Dhimaan Shah, founder and co-CEO of Isprava Group

The Chapter, a luxury holiday home developer backed by Nadir Godrej, Anand Piramal, and the Burman family from Dabur India, plans to invest over Rs 850 crore in developing luxury villas at key leisure spots across India, according to top executives.

As part of its strategic growth plan, the company, part of the Isprava Group, has already acquired over 100 acres in four prime locations—Goa, Alibaug, Karjat, and Kasauli—with an initial investment of Rs 450 crore.

The demand continues to be robust as more buyers. Specifically, our customers, including industrialists, CXOs, and investment bankers, are seeking larger and private spaces,” said Dhimaan Shah, founder and co-CEO of Isprava Group. “We are responding to this trend by increasing our focus on villa projects in key markets. Isprava and The Chapter are investing to meet this demand and plan for steady growth in this segment.

One of The Chapter’s key upcoming projects includes the development of 27 branded luxury villas on 2.25 acres near the Moira River in Aldona, north Goa. This project, estimated at around Rs 100 crore, will be the company’s third in Goa after selling over 50 properties in the last 3-4 months.

“We are looking to address the untapped potential in the luxury property market in the most sought after non-urban location. Our research shows a clear demand for high-end, tech-savvy homes that offer a distinct lifestyle. We are aiming to provide a new perspective in the industry, granting our homeowners a level of creative control often lacking in the home buying and design process,” said Darshini Thanawala, Vice President, business growth and strategy, The Chapter.

To support its expansion across India, the group recently raised nearly Rs 200 crore in a funding round led by Symphony International Holdings, listed on the London Stock Exchange.

After partnering with this Asia Pacific-focused investment company, The Chapter doubled its portfolio within a year, responding to the growing demand for luxury villas. The group’s current portfolio includes 600 luxury villas under construction, with 200 already delivered.

Last year, The Chapter acquired land 21 km from the Manohar International Airport in Mopa and 6 km from Assagao, raising its total investment in land in Goa to over Rs 100 crore. Recently, the company also acquired two adjacent land parcels covering 5 acres near Aldona, with plans to begin work on a separate project there soon.

The demand for branded luxury villas in India is rising as more affluent buyers seek exclusive living spaces that combine luxury with personalized services. This growing interest in branded residences shows a shift in consumer preferences toward properties that offer comfort and privacy while aligning with their lifestyle aspirations.

As urban centers become more crowded, many high-net-worth individuals seek spacious and peaceful environments, making branded luxury villas in prime non-urban locations increasingly attractive.

This surge in demand is drawing significant investment into the segment, with both domestic and international developers recognizing the lucrative opportunities.

Mastering the Art of Customer Experience: Karanveer Anand’s vision for elevating Software Reliability

By
Amala Sree Murali
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In the rapidly evolving field of software reliability, customer experience stands as a critical measure of success. Karanveer Anand, a distinguished technical program manager with over 8 years of experience, believes that the future of customer experience modeling lies at the intersection of innovation and efficiency. Having worked with industry giants like Google and Nutanix, Anand has consistently leveraged his expertise in technical program management to enhance software reliability, ultimately elevating the customer experience. Through his impactful work, he has become a role model for the next generation of leaders in the field, demonstrating how large-scale programs can be designed and executed to prioritize and improve customer satisfaction. In this exclusive interview, Anand shares his insights on the importance of customer experience and the role of technical program management in shaping its future.

Q1: You mentioned that the future of customer experience modeling lies at the intersection of innovation and efficiency. How can technical program management balance these two to improve customer experience?

A technical program manager ensures that innovation aligns with business goals and customer needs by setting clear objectives. They establish specific metrics to measure the success of innovation and efficiency. By identifying potential risks in new technologies or processes, they create strategies to minimize disruptions. This proactive approach helps maintain service levels, effectively balancing innovation and efficiency for a better customer experience.

Q2: How do you ensure that software reliability improvements directly enhance the customer experience? Could you give an example where this approach made a significant impact?

Setting clear reliability metrics and gathering customer feedback is essential. By updating our approach based on this feedback, we ensure improvements. At Nutanix, I focused on enhancing the cloud upgrade process’s reliability. I collected feedback on upgrade issues and worked with the team to adopt a backward-compatible approach. This effort resolved upgrade problems for enterprise customers, resulting in overwhelmingly positive feedback.

Q3. The launch of Google Workspace Sovereignty controls was a significant milestone in your career. What challenges did you face, and how did technical program management help you overcome them?

This project involved key Google Workspace services like Gmail, Docs, Drive, Meet, and Calendar, all under a tight deadline. The technical complexity and limited timeframe required a clear scope and careful handling of exceptions. Additionally, the project depended on other Google teams with different priorities, making delivery challenging. However, with strong leadership support and strategic resource allocation, we successfully met all deliverables.

Q4. As data sovereignty becomes more important, how do you see this trend shaping customer experience and software reliability? How can companies meet compliance requirements while ensuring reliable service?

Service reliability depends on compliance. For a product to be reliable, it must meet compliance standards that address specific customer needs and adhere to local regulations. This ensures the product meets legal obligations, building trust and dependability. With our growing reliance on data and technology, interest in this area has surged. The field is evolving rapidly, with new developments emerging constantly.

Q5. You improved the cloud upgrade experience at Nutanix. What key factors did you focus on to boost both reliability and customer satisfaction?

I made sure we addressed the right issues by prioritizing recent customer failure data and feedback. This approach ensured we tackled the real technical challenges, leading to better reliability and customer satisfaction. After resolving the problem, I confirmed the positive impact by reviewing the data, which validated our efforts over the past year.

Q6. You stress the importance of measuring problem statements, progress, and results. How do you approach these measurements in program management, and how do they contribute to your projects’ success?

John Doer’s book *Measure What Matters* highlights the importance of tracking progress in problem-solving. Without measurement, finding effective solutions is difficult. This method provides a clear action plan, outlining steps and strategies for delivery. By applying this approach, we improve the reliability of our software infrastructure.

Q7. As a thought leader in program management, how do you see AI transforming the field? What AI advancements have you used, and how have they impacted your approach to managing large-scale programs?

AI is revolutionizing program management by reducing administrative tasks, boosting efficiency, and helping us predict and mitigate risks. These advancements are crucial for both personal and organizational success, enabling us to leverage AI’s capabilities to enhance program management.

Q8. As a fellow of the Association of Project Management (APM), you mentor teams worldwide. What common challenges do you see in the industry, and how do you guide others to overcome them?

One major challenge is adapting to evolving management methodologies. To stay ahead, we must embrace vulnerability and continuously learn new technologies. This approach enhances our management frameworks, creating new opportunities and improving efficiency.

Q9. How does this recognition reflect your journey and contributions to the field? What message do you want to convey to the next generation of technical program managers?

Recognition is important but not guaranteed. Loving your work and ensuring business success is key. Recognition motivates us to strive for more. Program management is about learning the art of recognition and acknowledging the dependencies on others to reach the finish line. Mastering this skill is essential for program managers.

Q10. What trends do you see in technical program management, especially regarding customer experience and software reliability? How should organizations prepare for these changes?

As technology becomes more integral to daily life, the reliability of software is critical. Any outage can have significant impacts. I foresee software reliability becoming a highly sought-after field, with program management for reliability gaining more importance in the coming years.

Crown Basmati Rice launches Diet Rice following global expansion to 30+ Countries

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BRL Editor
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New Delhi, 27th August 2024: Crown Rice, a leading basmati brand in the rice industry, proudly introduces its latest offering, Diet Rice, a premium low glycemic index (GI) Basmati designed for health-conscious consumers. This new offering highlights Crown Rice’s commitment to providing nutritious options with a low glycemic index, aligning with modern dietary needs. This launch also signifies a significant step in the company’s global expansion, extending its reach to over 30+ countries and introducing its innovative products to a wider audience.

Crown Diet Rice undergoes a unique hydration process where the intact rice seed, including the husk and bran, is soaked, steamed, and dried at a specific temperature. This method enhances its nutritional profile, increasing vitamin content while maintaining mineral levels. The cooling process further promotes the formation of type 3-resistant starch, which acts as a prebiotic (food for probiotic bacteria) and supports gut health, with double the fibre of regular white rice and a low glycemic index of lower or equal to 55. Diet Rice delivers the traditional taste of rice that everyone loves, with the added advantage of superior nutrition.

Amit Marwaha, Managing Director of DRRK Foods Pvt Ltd, advocates the product, stating, “We are happy to introduce Crown Diet Rice, which embodies our commitment to blending innovation with health. This new product is designed to exceed the expectations of today’s health-conscious consumers by offering superior nutritional benefits and exceptional taste. Its unique hydration technology and milling processes ensure a premium quality rice that stands out from traditional and brown rice options. With Crown Diet Rice, we are setting a new standard in the rice industry by delivering a product that truly meets the needs and tastes of modern consumers. Also, this means Consumers can now enjoy every dish and cuisine without worrying about elevated sugar levels.”

Crown Diet Rice is processed using advanced machinery and cutting-edge technology from Satake Corporation, Japan. This results in long, fluffy grains with an exquisite nutty flavour and high nutritional value, setting it apart from other available rice varieties.

About Crown Rice

Crown Rice, a flagship brand of DRRK Foods, is renowned for its commitment to quality and innovation in the basmati rice industry. With a focus on delivering premium products, Crown Rice caters to retail segments and the HORECA (Hotel, Restaurant, and Catering) sector while bringing Indian grain to an international audience.

Transforming CX: Discover What’s Next at the World CX Summit and Awards

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BRL Editor
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Wednesday, 28 August 2024, Bengaluru: As India rises as a leading hub for technological innovation, the 12th Global Edition of the World CX Summit and Awards, hosted by Trescon, will examine the evolving customer experience (CX) landscape. Scheduled for 19 September at JW Marriott Hotel, UB city, Bengaluru, this summit will gather over 200+ top-notch CX Leaders & Marketing enthusiasts to share actionable insights and discuss successful use cases shaping CX’s future.

The importance of resilience, effective crisis management, and transparent customer communication have become increasingly evident in light of the recent technological disruptions, including a significant outage that impacted millions of users and the challenges faced across different industrial verticals. The summit will address these issues by offering valuable insights into managing crisis effectively and enhancing customer trust through strategic innovations and best practices.

Attendees will participate in high-impact sessions, including keynotes, panel discussions and conference, all aimed at advancing the CX landscape through a blend of emerging customer experience solutions and best practices designed to address current challenges and foster future progress.

#WorldCXSummit features a dynamic agenda covering essential topics, from implementing strategic generative AI to integrating data analysis, enhancing human-like interactions through Conversational AI, interpreting customer feedback, and more.

Among the notable speakers at the event are:

– Gurpreet Jolly, Head – Customer Experience and Service Delivery, AJIO (Reliance Retail Ltd.)

– Shruthi Bopaiah, Executive Vice President & Head – Customer Obsession, Axis Bank

– Satish Patil, Director CX, Samsung Electronics

– Vishal Bhatia, Chief Digital Officer, Canara Bank

– Deepak Maloo, AVP, Food Strategy, Customer Experience & Restaurant Experience, Swiggy

– Avijit Mohapatra, Head of Flipkart Customer Experience Transformation, Flipkart

– Vindhya Shanmugam, Senior Director – CX Growth, Myntra

– Priya Chakravarthy, Vice President – Experience, BluSmart

– Nikhil Godbole, Group Head of Customer Service, Jupiter

– Rahul Poddar, Country Head Martech, Narayana Health

– Rahul Garg, Head – CX, Games 24×7

– Deepak Nayak, Sr Vice President – Customer Experience, Gameskraft

“Customer experience is no longer just a touchpoint but a strategic pillar that drives competitive advantage. The World CX Summit offers a platform where thought leaders and innovators will gather to discuss and demonstrate how superior customer service can be achieved and sustained,” stated Mithun Shetty, Vice Chairman, Trescon. He further added, “By examining real-world use cases and emerging technologies, we will collectively advance our understanding of how to create memorable and impactful customer experiences that foster long-term loyalty,” 

Sharing the summit’s importance, Aalok R Pradhan, Head – Customer Delight, CX, COE – Digital & AI at TVS, said, “World CX Summit, in my opinion, is a platform which can be leveraged by major CX professionals. This summit aims at new edge CX practices as well as the best-in-class products for CX professionals to assess and up their game.”

The event will also showcase the much awaited World CX Awards, spotlighting and celebrating the pioneering achievements of the nation’s foremost CX professionals. This segment will honour outstanding leadership and exceptional contributions across various sectors, marking a prominent celebration for the ‘Top 100 CX Leaders Awards’ and ‘Top Marketing Leaders’. Register to attend and submit your nominations to celebrate with those setting new benchmarks in customer experience and marketing innovation. Secure your place and contribute to the advancement of CX today!

About Trescon

Trescon is a pioneering force in the global business events and services sector, driving the adoption of emerging technologies while promoting sustainability and inclusive leadership. With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high-quality business platforms for our clients. 

For more information about Trescon, visit: www.tresconglobal.com

For media inquiries and further information, please contact:

Vishal S S
Team Leader – Media and Communications
Trescon
Email: vishals@tresconglobal.com
Mobile: +91-7358680951

SaaS unicorn Browserstack acquires Berlin-based startup Bird Eats Bug

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BRL Editor
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Ritesh Arora and Nakul Aggarwal, co-founders, BrowserStack

Browserstack, a mobile and web software testing platform backed by Accel, has acquired Bird Eats Bug, a bug-reporting startup based in Berlin, for $20 million. Browserstack, which was valued at $4 billion during its last fundraising in 2021, stands as one of India’s most highly valued software product startups.

“BrowserStack has acquired Bird Eats Bug and committed a total of $20 million to the deal…. The investment includes upfront cash, stock, and future investment for product development,” the company said in a statement. 

Founded by IIT Bombay alumni Ritesh Arora and Nakul Aggarwal, Browserstack operates from San Francisco and Mumbai. The platform enables companies like Amazon, Microsoft, Nvidia, and X to test their software on the cloud. This acquisition marks Browserstack’s fifth.

Profitable since its early days, the startup has emphasized that mergers and acquisitions (M&A) have been central to its growth strategy. With $250 million in cash reserves, the company plans to pursue more deals in the upcoming quarters to support organic and inorganic investments.

“While focusing on the testing space, Browserstack is also exploring adjacent areas to expand its total addressable market (TAM). Browserstack aims to create an end-to-end testing platform that will not only drive growth but also consolidate its position in the software testing market,” the company said in a statement, adding that it invests about $30 million in product research and development (R&D) every year.  

Bird Eats Bug offers a software-as-a-service (SaaS) tool that enables even non-technical users to create detailed bug reports. Browserstack highlights inefficiencies in the current bug-reporting processes within the software development industry and aims to address them.

In addition to acquiring Bird Eats Bug, Browserstack has launched a manual testing tool called Bug Capture. This tool reportedly helps users debug issues 30% faster on average.

“This acquisition marks a significant step towards our goal of providing developer and QA (quality assurance) teams with a unified, seamless testing experience,” said Ritesh Arora, cofounder and CEO of Browserstack. 

“By integrating Bug Capture’s innovative approach to bug reporting into our platform, we’re not just streamlining workflows; we’re boosting the productivity of development teams so they can focus more on building great products and less on managing the intricacies of the testing process,” he added.

Since its founding in 2011, Browserstack operated as a bootstrapped company for its first seven years. It has since raised over $250 million, including a $200 million round in 2021 led by Mary Meeker’s Bond Capital, which valued the company at $4 billion.

DeepMatrix raises $1.6M in funding 

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BRL Editor
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L-R: Naresh Soni, CEO; Kaustubh Tripathi, CTO, DeepMatrix

Deeptech startup DeepMatrix secured $1.6 million in a funding round led by YourNest and Arali Ventures.

Angel investors like Abhishek Goyal, founder of data intelligence platform Tracxn, also participated in the round.

The startup plans to use the funds to accelerate growth, enhance its mining and asset management products, and expand into key markets like the US and Australia.

“The round marks a significant landmark in Indian geospatial deeptech and will lay the foundation of utilizing the full potential of geospatial data using advanced AI and compute capabilities,” said chief executive Naresh Soni. 

Founded in 2022, DeepMatrix helps businesses manage geospatial data more efficiently, reducing costs, improving safety, and optimizing resource management.

“We have experienced good traction in the Indian market and are looking to work with enterprises and governments in developed markets like the US, Australia, Europe, etc,” Soni added.  

The platform claims it has already saved businesses thousands of hours by speeding up the analysis of large geospatial datasets.

Commenting on the investment, Vivek Mansingh, general partner at YourNest, said, “DeepMatrix is a natural fit with YourNest’s thesis of investing in deeptech enterprises that can build IP with innovative solutions to address multiple customer requirements.”

“Technology advancements in satellite, geospatial, drone and point cloud solutions are unleashing significant amounts of data and provide opportunities for enterprises to make insightful decisions, however the software stack with the enterprises has not evolved as much. The DeepMatrix platform enables enterprises to leverage all kinds of geospatial data, get significant insights, make their processes more efficient and unlock tremendous value in a short period of time,” said Arun Raghavan, managing partner at Arali Ventures.  

Prime IVF expands its network with new centers

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BRL Editor
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New Delhi, 27th August 2024 || Prime IVF, a leading fertility care provider is set to expand its centers to enhance access to world-class fertility treatment across India. Over the next year, Prime IVF will open multiple new centers, boosting its commitment to providing comprehensive fertility solutions to a wider population. 

Currently, they are operating in two ‘Level ll’ centers in Gurgaon and Agra and three ‘Level l’ centers in Mayur Vihar, Dwarka, and Rewari, where they offer advanced facility treatments and personalized care to patients. In line with its expansion strategy, the organization is set to launch an additional ‘Level ll’ center in Vaishali. This new center will provide state-of-the-art facilities and cater to the increasing demand for fertility services in the region.

Sharing thoughts on this expansion, Dr. Nishi Singh, Head of Fertility at Prime IVF says, “Our mission has always been to make high-quality fertility care accessible to all. The demand for specialized fertility services is rising, not just in urban areas but also in semi-urban and rural regions. With this expansion, we aim to bridge the gap and bring our services closer to people who need them the most. Our new centers in Vaishali, Alwar, and Panipat will enable us to offer a more comprehensive range of services and advanced treatments. This expansion showcases our commitment to providing every individual the best possible chance to realize their dream of parenthood. We look forward to welcoming more patients and helping them on their journey to parenthood.” 

With these new centers, Prime IVF is set to become a leading fertility care provider across the region, ensuring that patients receive the highest standards of care and access to the latest fertility treatments.  The organization remains dedicated to innovation and patient-centric care, continually evolving to meet the needs of those seeking fertility solutions. 

About Prime IVF

Established in 2015, Prime IVF is one of the premium infertility clinics in Northern India. With its latest equipment and highly qualified doctors, the center offers services including IUI, IVF, ICSI, TESA, Surrogacy, Fertility Preservation, Egg Donations, and Semen Donation. 

Moxy Hotels launches in Mumbai with Moxy Mumbai Andheri West 

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BRL Editor
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Moxy Hotels, part of Marriott Bonvoy’s global portfolio, has opened Moxy Mumbai Andheri West, marking the brand’s debut in Mumbai.

Located in the lively Andheri West area, the hotel sits amidst a bustling neighbourhood filled with cinema houses and commercial hubs. Just 9 kilometers from Mumbai International Airport, it offers guests a prime spot that blends entertainment, culture, and convenience. Moxy Mumbai Andheri West, designed as a playful tribute to the joy and glamour of Indian cinema, immerses guests in a vibrant and whimsical atmosphere from the moment they arrive.

The hotel features 105 stylish and space-efficient rooms tailored for modern travelers. These rooms, with an industrial-chic design, offer flexibility with modular furniture, foldable workspaces, and peg walls for customization. Guests can enjoy modern comforts like 55-inch flat-screen TVs, free Wi-Fi, and retro phones that mix comfort with a touch of nostalgia.

The Lounge serves as a relaxed communal space adorned with eclectic, nostalgic decor, ideal for unwinding or socializing. The Library & Plug-In area on the mezzanine level offers a spot to work, relax, or engage in games, catering to both digital nomads and social butterflies by fostering connection and creativity.

Moxy Mumbai Andheri West also includes three unique dining venues. Moxy Kitchen, the all-day dining spot, offers a buffet with global cuisines and a la carte local favorites.

“Moxy boldly breaks the rules of a conventional hotel stay, and we are thrilled to introduce this dynamic brand to Mumbai—a city that perfectly mirrors the hotel’s fun, social and modern spirit. We look forward to welcoming our fun-hunters and next generation travellers to experience Moxy’s spirited take on hospitality”, said Ranju Alex- Area Vice President – South Asia, Marriott International.

He added, “Moxy Mumbai Andheri West is set to deliver a vibrant hotel experience at an accessible price, featuring lively communal spaces and a team dedicated to ensuring that guests have a memorable stay, whether for work or play”.

“At Moxy Mumbai Andheri West, we invite our guests to embrace the spirit of Mumbai and the glamour of Bollywood in a setting that seamlessly blends fantasy with style and comfort. Each space is meticulously crafted to immerse visitors in an enchanting and spellbinding experience, offering a delightful departure from the ordinary”, said Sharad Singh, Captain, Moxy Mumbai Andheri West.

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