Proptech unicorn NoBroker on Tuesday introduced ConvoZen.AI, a comprehensive conversational AI cloud built to monitor and automate customer interactions. Previously available as a SaaS product for the past 18 months, it has been extensively tested across various use cases both within and beyond NoBroker.com.
According to Akhil Gupta, co-founder and CTO of NoBroker, the platform caters to clients across industries such as BFSI, education, healthcare, automotive, real estate, travel, and e-commerce. It provides a comprehensive suite of features, including voice and non-voice agents, analytics, monitoring, coaching, and quality control, designed for large customer-facing teams.
“Our clients include Cars24, LendingKart, LeapScholar, and Tata AIG. ConvoZen.AI has helped them reduce costs, improve sales conversions, ensure compliance, and boost agent efficiency,” Gupta said.
Naren Kachroo, Head of Go-to-Market AI at Google Cloud India, stated that AI agents have the potential to lower research costs by up to 84%. Meanwhile, Manish Gupta, Director of Google Research India, highlighted that Google has committed $75 billion toward AI development this year, while Microsoft plans to invest $80 billion, and Meta aims to allocate $65 billion to expand its AI infrastructure.
