Swedish furniture giant IKEA has launched its first-ever Plan & Order Point (PaOP) in India, situated in East Bengaluru.
IKEA houses the new setup within its experience centre, covering 740 square metres. It offers personalized consultations, planning assistance, and installation services. With this new format, IKEA directly connects with customers, providing them access to tailored home furnishing solutions.
Customers choose from a range of service options—they may prefer a DIY approach, opt for guided planning support, or select a complete end-to-end design and installation experience. IKEA provides full access to its comprehensive home furnishing collection with all these services.
This initiative marks a key step in IKEA’s ongoing strategy to expand its presence across India.
Susanne Pulverer, chief executive officer and chief sustainability officer at Ikea India, said, “We are beyond excited to launch this new Ikea meeting point format in India. Bengaluru has been a strong growth market for us as the second biggest home furnishings market in India. With the new Plan & Order Point, we are strengthening our local presence and deepening our understanding of how people live at home. This is a strategic step in our continued investment towards scalable, omnichannel expansion in the region.”
Customers schedule a free appointment to begin the process. IKEA specialists then help them plan everything from individual rooms to entire homes—covering layouts, product selections, and more. Once they finalize the design, customers place orders directly at the site and choose from flexible fulfillment options such as home delivery, click-and-collect, or pick-up through local partners.
Customers have the choice to assemble the furniture themselves or use IKEA’s professional assembly service. Additionally, a curated selection of items will be available for immediate purchase.
“East Bengaluru is witnessing a surge in residential and commercial development, attracting a diverse population that is seeking well-designed, functional, and stylish homes. With deep insights into living situations gained through extensive home visits across the region, Ikea has studied how residents in the city live, their needs, and aspirations, and has designed the PaOP to meet these local needs,” the company said.
Orders placed through the Plan & Order Point will be processed and fulfilled through IKEA’s Nagasandra store in Bengaluru.
Back in 2013, the Indian government approved IKEA’s foreign direct investment (FDI) proposal of ₹10,500 crore, aimed at setting up 10 stores along with related infrastructure over a span of 10 years.
Separately, Ingka Centres — a division of the Ingka Group that manages IKEA retail operations — is investing €1 billion to establish two centres in Gurgaon and Noida under its new Lykli brand.
The launch of IKEA’s first Plan & Order Point in East Bengaluru marks a significant step in the brand’s India journey, aligning with its broader expansion strategy and commitment to making home furnishing more accessible and personalized.
With flexible service options, expert guidance, and integrated fulfillment through the Nagasandra store, IKEA continues to strengthen its local footprint while adapting to the evolving needs of Indian consumers.
The company’s ongoing investments, including the upcoming Lykli centres, underscore its long-term vision for growth and innovation in the Indian market.
