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Giga raises $61 Mn to develop AI voice agents for customer care centres

Agentic AI startup Giga has raised $61 million (around INR 510 crore) in a Series A round led by Redpoint Ventures, with participation from existing investors Y Combinator and Nexus Venture Partners.

The company plans to use the new funds to expand its technical team, accelerate go-to-market (GTM) initiatives, and scale enterprise deployments.

Founded in 2023 by IIT Kharagpur alumni Varun Vummadi and Esha Manideep, Giga initially focused on helping enterprises secure on-premise deployment of large language models (LLMs). It later pivoted to building AI-powered customer support agents capable of understanding human emotions and resolving queries autonomously—without human intervention.

Giga’s platform also offers analytics, compliance, and quality control tools, enabling enterprises to manage customer interactions efficiently. The system can ingest a company’s knowledge base and instantly create AI agents that operate across multiple languages and policies. Currently, Giga’s AI handles millions of customer interactions each month for large enterprises in e-commerce, financial services, healthcare, and telecom.

Previously known as Giga ML, the startup raised $3.6 million in 2023 in a seed round led by Nexus Venture Partners. Since then, it has evolved from infrastructure to applications—moving up the AI stack to deliver ready-to-use conversational AI agents built on its proprietary foundation models. This pivot mirrors the broader industry shift toward verticalized, application-layer AI products designed to drive faster adoption and monetization.

The agentic AI ecosystem has been buzzing with activity in 2025. UnifyApps raised $50 million in a Series B round to enhance its enterprise AI stack, Lyzr secured $8 million to help companies build custom AI agents, and Mem0 bagged $24 million to scale its AI memory infrastructure. Another significant raise came from Graas.ai, which picked up $9 million in Series B funding to expand its agentic AI stack for e-commerce.

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BRL Editorhttps://businessreviewlive.com
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