Gupshup, a conversational AI startup, has secured $60 million through a mix of equity and debt financing from Globespan Capital Partners and EvolutionX Debt Capital.
The new capital will support the expansion of its conversational AI and messaging platform while accelerating go-to-market strategies in fast-growing regions such as India, the Middle East, Latin America, and Africa.
The company will also use the funds to boost sales growth, drive product innovation, and strengthen its presence across major global verticals. The conversational AI startup is witnessing record demand for its platform, fueled by the ongoing AI revolution worldwide.
“We’re at an inflection point where AI agents are transitioning from experimental technology to business-critical infrastructure, leading to extraordinary global demand for our solutions. Businesses recognize that conversational AI is driving enormous competitive advantages through superior customer experiences. This funding positions us to capture that global opportunity,” said Beerud Sheth, founder and CEO of Gupshup.
“Gupshup has been the market leader at every stage of industry evolution from basic messaging to conversational AI across text and voice, which has led to consistent revenue growth and margin expansion,” said Rahul Shah, Partner at EvolutionX Debt Capital. “Gupshup is well-poised to lead the AI transformation worldwide, and we are excited to work with them and support them in this journey. With this investment, we continue our strategy of investing in category-leading growth-stage companies in Asia.”
Founded in 2004, Gupshup offers AI-powered chatbots that help businesses engage with customers through conversational interactions. Businesses can seamlessly integrate these chatbots across multiple communication channels, including WhatsApp, SMS, web, and mobile platforms.
The company currently serves a wide range of industries, including BFSI, e-commerce, retail and consumer, hospitality, travel, and more. Moreover, its client roster includes notable names such as Netflix, Paytm, and Meta.
Gupshup’s platform empowers businesses to automate customer interactions while delivering personalized, human-like conversations. With solutions such as conversational AI agents, click-to-chat ads, AI campaign CoPilot, agent assist, personalize, and campaign manager, the platform enables businesses to manage everything from product discovery and purchasing to customer support and retention. This marks a major advancement from traditional chatbots to fully autonomous AI agents.
