BiteSpeed, an AI-native marketing and support CRM designed specifically for e-commerce brands, announced that it has surpassed $5 million in annual recurring revenue (ARR), marking a 250% year-on-year growth.
Founded in 2019 and backed by investors such as Peak XV’s Surge (formerly Sequoia Capital India), Whiteboard Capital, and Kunal Shah, BiteSpeed empowers e-commerce businesses to personalize marketing and customer support across channels including WhatsApp, email, SMS, Instagram, voice, and web chat—all through a single AI-powered platform.
Its AI-driven tools enable brands to recover abandoned carts, deliver personalized order updates, re-engage inactive shoppers, and offer real-time support from a unified dashboard. By merging marketing automation with conversational AI, BiteSpeed helps Shopify-first merchants increase conversions and customer lifetime value while simplifying operations.
The company says it now serves over 5,000 brands across 50+ countries, with customers including Dot & Key, Bombay Shaving Company, Mokobara, Minimalist, mCaffeine, and Zouk. BiteSpeed also highlights strong adoption in India, along with growing traction in international markets such as the UK, the Middle East, South Africa, and Australia.
“Crossing $5 million in ARR shows the trust our customers place in us and the impact BiteSpeed delivers,” said Vinayak Aggarwal, Founder & CEO of BiteSpeed. “As e-commerce brands grow, they need AI tools that turn every interaction into revenue—and that’s exactly what we’re building.”
BiteSpeed also said that it is rolling out a slate of new features, including AI voice agents and AI-native email marketing, to help brands drive more revenue from its platform. To support this expansion, the Bengaluru-based startup plans to scale its team size to over 100 employees by the end of the year.
“After carefully building the company focused on fundamentals for the last 5 years, we are now at an inflection point in our journey,” said Vinayak. “With growth being the key focus in this next phase, we’re looking for the right talent to help us shape the future of AI-native e-commerce.”
