AI-driven customer support solutions provider LiaPlus AI has raised INR 2 Crore in a seed round led by Inflection Point Ventures, with co-investors Chandigarh Angel Network (CAN) and Growth91.
The company will use the funds to advance its product and technology, expand its team, and improve sales and marketing strategies.
Lia, an AI Call Assistant for Sales and Customer Support, performs tasks like a human. The AI platform supports 18 languages, manages millions of calls per hour, and operates 24/7 with emotional understanding capabilities.
LiaPlus AI operates globally, allowing businesses to hire AI-driven sales and customer support employees with just three clicks. The platform leads the future of AI in the workforce, enabling businesses to delegate short- and long-term tasks to AI employees. Lia is just one of 100 AI employees, and the team is developing to revolutionize AI usage worldwide.
“The conversational AI market is booming, with expectations to reach $14 billion by 2025. LiaPlus AI, under the leadership of Smridhi and Shailesh, is helping businesses enhance efficiency and customer experience. This funding milestone is a testament to the growing demand for advanced AI solutions in the global market. We’re excited to see where LiaPlus AI goes next, and we’re proud to have been a part of their journey,” Growth91 said in a press release.
LiaPlus AI trains its models using high-quality data, prompts, and engineering to improve accuracy. With a 95% task completion rate, far exceeding competitors’ 12-20%, it showcases exceptional efficiency. The platform provides real-time interactions with less than 400 milliseconds of latency and integrates smoothly with existing B2B systems, making adoption quick and easy. LiaPlus AI also offers competitive pricing while maintaining high quality, ensuring a cost-effective solution.
Vikram Ramasubramanian, Partner, Inflection Point Ventures, said, “Many businesses struggle with managing high volumes of customer inquiries, especially across multiple languages and time zones, leading to customer dissatisfaction and lost revenue. LiaPlus addresses these challenges by providing AI-driven customer support in multiple languages across different time zones, thus helping businesses grow. IPV is confident in LiaPlus’s growth potential and remains committed to supporting the company as it continues to expand.”
The conversational AI market is rapidly growing and is projected to reach $14 billion by 2025. Led by Smridhi and Shailesh, LiaPlus AI is helping businesses boost efficiency and improve customer experience. This funding milestone highlights the increasing demand for advanced AI solutions globally.
By August 2024, LiaPlus AI has established a strong presence and formed strategic partnerships in India, Africa, the Middle East, and Australia. The platform tailors its services to meet regional needs, offering support in local languages to provide personalized customer service. This localization strategy allows it to meet unique market demands and succeed in diverse regions.
Shailesh Jaiswal, Co-Founder & CEO of LiaPlus AI, said, “LiaPlus AI is not merely a product; it signifies the evolution of customer support solutions. Supported by IPV, CAN, and Growth91, we are uniquely positioned to revolutionize the industry. With our innovative approach, we are set to transform how businesses engage with their customers. Our focus on cutting-edge technology and efficiency will redefine industry standards and set new benchmarks in AI-driven customer service.”
Smridhi Seth, Co-Founder & COO of LiaPlus AI, said, “LiaPlus AI isn’t just automating calls; we’re transforming the way businesses connect with their customers, making every interaction smarter, faster, and more meaningful.”
